Round Tale

Last month, cPanel, maker of the industry’s leading web hosting control panel, announced that it would be making significant improvements to its technical support system.  According to the late November announcement, the company has expanded support in three critical ways:

1. Making a new live chat feature available on the company website: www.cpanel.net

2. Revamping its online discussion forums and dispatching technical support experts to monitor them on a full-time basis.

3. Providing technical support 24/7 via phone.

Once upon a time, cPanel’s main outlet for technical support was its web-based ticket system.  While efficient for the most part, this system was only available to customers during daytime business hours.  As we all know, technical problems have no schedule and tend to arise at the most untimeliest of moments.  That has all changed now as cPanel’s tremendous growth has forced the company to make drastic improvements in the support area.

Sean Richards, Technical Support Manager at cPanel, explained that because the software provider’s client base is growing so fast, expanding the technical support team only makes sense.  He hinted that it is the only way to provide its customers with the around the clock assistance they deserve.  Customers have also benefited from the increased size of cPanel’s technical support team.  Richards said that by adding a number of talented technical experts and seasoned veterans, expanding support for migrations, bug review, and direct API issues has been much easier.  He noted that enhanced support in many other keys will be critical for the upcoming year of 2010.

As we noted earlier, cPanel has also added live chat to its support system, a feature that can be accessed directly from the company website.  This new feature allows any existing customers or prospects to reach the customer service team directly from their web browser.  The staff provides immediate responds to matters concerning billing and sales questions in near real-time.  The cPanel live chat feature is available during normal daytime business hours.

The online discussion forums have always been one of cPanel’s most popular support outlets.  Even this channel has received a major overhaul.  Richards commented that customers looking for help will find the layout of the new support forum far more useful.  Among the enhancements is a designated area for users who would like to make feature requests, as well as improved access for mobile devices.  According to Richards, PDA and smart phone users can experience these enhancements from their mobile devices by visiting the cpanel forum at http://m.forums.cpanel.net.  In addition, an expert from the cPanel support team is now assigned to forums to address customer questions and concerns.  cPanel is hoping this will help the community by speeding up the response time on technical issues.

While cPanel has made improvements, its around the clock support system is still not without flaw.  The price for telephone support is based on a nominal fee per incident.  Fortunately, this fee covers however many calls it takes to resolve the problem at hand.

(The Hosting News)- Rackspace® Hosting (NYSE:RAX), one of the most high profile companies  in the field of hosting and cloud computing, released news that  its Rackspace Email & Apps division now hosts more than 1.6 million paid mailboxes across its hosted email offerings. New and existing customers cite best-in-class migration, Fanatical Support® and a robust email platform at an affordable price as the common reasons for choosing Rackspace.

“Businesses shouldn’t have to manage in-house email servers anymore,” said Pat Matthews, general manager, Rackspace Email & Apps. “But email is more mission critical than ever and IT managers need to partner with a company they can trust. Rackspace bridges the gap for companies that don’t want to invest in expensive on-premise systems but still need business-class email and a company that will service them when they need it. The traction we have achieved in a tough economy shows that we have been successful in bridging that gap.”

ReCourses is one such company, which turned to Rackspace after experiencing the problems of managing their own email system in-house. David Baker, founder of ReCourses, a truly global business providing consulting services to the marketing industry, was managing his own email server. But if there was a problem while he was traveling, he had no way to physically get the server back online. David made the decision to move to a hosted email solution, which provided him with the peace of mind he needed to focus on more critical aspects of his business. According to Baker, “Uptime and excellent support were very important factors in my decision. Rackspace has exceeded my expectations in those areas, which gives me confidence that I can conduct my business without worrying about risks such as an outage.”

Bundle City was using the free email service that was bundled with their web hosting package, but they were frustrated with the poor service and lack of features. As an online marketplace, Bundle City relies almost exclusively on email communications to conduct business. For them, speed and reliability of communication was especially important. “Rackspace Email offers advanced features . . . yet it’s still extremely affordable for a small business,” said Bundle City founder, Pez Elias.

Another customer, Thomas Vranas, was in search of a replacement for his company’s legacy POP email system, when he found Rackspace. “The POP email was not conducive to running a mid-sized company,” said Vranas, president of PROACT Search, a premier executive search and management consulting firm. “Things I’d taken for granted in the corporate world, like calendars, sharing, and invites, are necessities.” Rather than build an IT infrastructure from scratch, Vranas chose Rackspace Email due to its flexibility in product offerings, satisfaction-guaranteed uptime, scalability, and access to around-the-clock Fanatical Support.

Rackspace Email features spam and virus protection, a unique and easy-to-use control panel for administrators, large mailbox storage and attachment size, desktop access with Microsoft Outlook, and integration with mobile devices, all backed by Fanatical Support®. Rackspace also offers hosted Microsoft Exchange, as well as a hybrid offering of Microsoft Exchange Hosting and Rackspace Email.

Rackspace Email & Apps Division Achieves Record Succes is a post from: Hosting News and Reseller Web Hosting information.

(The Hosting News)- Rackspace® Hosting (NYSE:RAX), one of the most high profile companies  in the field of hosting and cloud computing, released news that  its Rackspace Email & Apps division now hosts more than 1.6 million paid mailboxes across its hosted email offerings. New and existing customers cite best-in-class migration, Fanatical Support® and a robust email platform at an affordable price as the common reasons for choosing Rackspace.

“Businesses shouldn’t have to manage in-house email servers anymore,” said Pat Matthews, general manager, Rackspace Email & Apps. “But email is more mission critical than ever and IT managers need to partner with a company they can trust. Rackspace bridges the gap for companies that don’t want to invest in expensive on-premise systems but still need business-class email and a company that will service them when they need it. The traction we have achieved in a tough economy shows that we have been successful in bridging that gap.”

ReCourses is one such company, which turned to Rackspace after experiencing the problems of managing their own email system in-house. David Baker, founder of ReCourses, a truly global business providing consulting services to the marketing industry, was managing his own email server. But if there was a problem while he was traveling, he had no way to physically get the server back online. David made the decision to move to a hosted email solution, which provided him with the peace of mind he needed to focus on more critical aspects of his business. According to Baker, “Uptime and excellent support were very important factors in my decision. Rackspace has exceeded my expectations in those areas, which gives me confidence that I can conduct my business without worrying about risks such as an outage.”

Bundle City was using the free email service that was bundled with their web hosting package, but they were frustrated with the poor service and lack of features. As an online marketplace, Bundle City relies almost exclusively on email communications to conduct business. For them, speed and reliability of communication was especially important. “Rackspace Email offers advanced features . . . yet it’s still extremely affordable for a small business,” said Bundle City founder, Pez Elias.

Another customer, Thomas Vranas, was in search of a replacement for his company’s legacy POP email system, when he found Rackspace. “The POP email was not conducive to running a mid-sized company,” said Vranas, president of PROACT Search, a premier executive search and management consulting firm. “Things I’d taken for granted in the corporate world, like calendars, sharing, and invites, are necessities.” Rather than build an IT infrastructure from scratch, Vranas chose Rackspace Email due to its flexibility in product offerings, satisfaction-guaranteed uptime, scalability, and access to around-the-clock Fanatical Support.

Rackspace Email features spam and virus protection, a unique and easy-to-use control panel for administrators, large mailbox storage and attachment size, desktop access with Microsoft Outlook, and integration with mobile devices, all backed by Fanatical Support®. Rackspace also offers hosted Microsoft Exchange, as well as a hybrid offering of Microsoft Exchange Hosting and Rackspace Email.

Rackspace Email & Apps Division Achieves Record Succes is a post from: Hosting News and Reseller Web Hosting information.

(The Hosting News)- Rackspace® Hosting (NYSE:RAX), one of the most high profile companies  in the field of hosting and cloud computing, released news that  its Rackspace Email & Apps division now hosts more than 1.6 million paid mailboxes across its hosted email offerings. New and existing customers cite best-in-class migration, Fanatical Support® and a robust email platform at an affordable price as the common reasons for choosing Rackspace.

“Businesses shouldn’t have to manage in-house email servers anymore,” said Pat Matthews, general manager, Rackspace Email & Apps. “But email is more mission critical than ever and IT managers need to partner with a company they can trust. Rackspace bridges the gap for companies that don’t want to invest in expensive on-premise systems but still need business-class email and a company that will service them when they need it. The traction we have achieved in a tough economy shows that we have been successful in bridging that gap.”

ReCourses is one such company, which turned to Rackspace after experiencing the problems of managing their own email system in-house. David Baker, founder of ReCourses, a truly global business providing consulting services to the marketing industry, was managing his own email server. But if there was a problem while he was traveling, he had no way to physically get the server back online. David made the decision to move to a hosted email solution, which provided him with the peace of mind he needed to focus on more critical aspects of his business. According to Baker, “Uptime and excellent support were very important factors in my decision. Rackspace has exceeded my expectations in those areas, which gives me confidence that I can conduct my business without worrying about risks such as an outage.”

Bundle City was using the free email service that was bundled with their web hosting package, but they were frustrated with the poor service and lack of features. As an online marketplace, Bundle City relies almost exclusively on email communications to conduct business. For them, speed and reliability of communication was especially important. “Rackspace Email offers advanced features . . . yet it’s still extremely affordable for a small business,” said Bundle City founder, Pez Elias.

Another customer, Thomas Vranas, was in search of a replacement for his company’s legacy POP email system, when he found Rackspace. “The POP email was not conducive to running a mid-sized company,” said Vranas, president of PROACT Search, a premier executive search and management consulting firm. “Things I’d taken for granted in the corporate world, like calendars, sharing, and invites, are necessities.” Rather than build an IT infrastructure from scratch, Vranas chose Rackspace Email due to its flexibility in product offerings, satisfaction-guaranteed uptime, scalability, and access to around-the-clock Fanatical Support.

Rackspace Email features spam and virus protection, a unique and easy-to-use control panel for administrators, large mailbox storage and attachment size, desktop access with Microsoft Outlook, and integration with mobile devices, all backed by Fanatical Support®. Rackspace also offers hosted Microsoft Exchange, as well as a hybrid offering of Microsoft Exchange Hosting and Rackspace Email.

Rackspace Email & Apps Division Achieves Record Succes is a post from: Hosting News and Reseller Web Hosting information.

NEW YORK (December 1, 2009) – HostV, a leader in managed Virtual Private Servers and
Dedicated servers, today introduced its exclusive Server Snapshot enterprise data backup solution, powered by R1Soft’s Continuous Data Protection technology. HostV will provide the solution to all new and existing customers at no additional charge.

Server Snapshot automatically backs up each hosting account (including databases and files in the account’s root directory) once daily. The backups are then compressed, encrypted and stored securely in physically separate backup storage servers. Clients can simply contact HostV’s support department to request data from a backup to be restored in case of data loss or emergencies.

“Although we have always provided our customers with integrated data backup, today’s introduction of Server Snapshot, powered by R1Soft, represents a major step forward in providing a more advanced, capable, and versatile solution. We have made a significant financial investment in acquiring and implementing this technology, and believe it will add significant value to our line of hosting services,” said John Xie, president of Cirtex Corp., HostV parent company.

Before Thanksgiving, HostV doubled both disk space and backup space for without raising prices. SiteSnapshot will provide data backup for the entire disk space allotment for each customer. Each Virtual Private Server (VPS) from HostV also includes RAID-10-based data backup, which physically mirrors data stored within the same server. Server Snapshot provides an additional layer of protection. VPS Hosting from HostV starts at $39.99/monthly for 50GB of disk space and 1000GB of toptier data transfer. All accounts include full support for video hosting, data backups, and HostV’s premium customer support.

Starting at just $149.99 per month for 300GB of RAID-10 protected disk space and 5000GB of monthly data transfer, HostV’s Hybrid Servers include 24/7 premium technical support and access to data backup space that offers a full mirror of each plan’s disk space allotment. All Hybrid Servers are based on Linux and offer pre-installed server management software, including Parallels Virtuozzo Power Panel, cPanel and Fantastico. Clients also receive SSH root access to their servers.

To learn more about VPS Hosting from HostV, please visit http://www. hostv.com/vpshosting.shtml.

To learn more about HostV, please visit http://www.hostv.com.

About Cirtex Corp.
Founded in 2003, Cirtex Corp. is leading provider of Shared, Reseller, Virtual Dedicated and Dedicated Web hosting solutions. The company serves thousands of customers internationally through two dynamic brands—CirtexHosting and HostV.

(The Hosting News) – Hosting Controller (hostingcontroller.com) developer of Hosting Automation Solution today announced a special offer for hosting service providers to avail HC Linux Control Panel for free of charge. The latest development is the continuation of HC’s vision to help web hosts by offering cost effective and quality hosting automation solutions.

According to the company, this move will enable wide distribution of HC Linux control panel to web hosts worldwide. Licenses are available free of charge to new and existing customers up until April 30, 2010. There is no limit on the number of licenses a customer can avail.

“By offering free Linux Control Panel, HC empowers hosting service providers to start Linux hosting along with windows and manage both services through single centralized interface, “said Syed Nauman Hashmi, CEO and Founder of Hosting Controller, “This promotion ensures that web hosting companies can take full advantage of unprecedented savings to offer Linux-based applications and helps them to generate new revenue streams.”

HC Linux control panel Promotion is available immediately on www.hostingcontroller.com
Additional information and a link to download HC Linux control panel are available at http://www.hostingcontroller.com/english/FREE-Linux-Control-Panel.html

HC is unique in delivering software support for diverse platforms and has demonstrated a commitment to web hosting community for well over a decade.

Hosting Controller Offers HC Linux Panel for Free is a post from: Hosting News and Reseller Web Hosting information.

(The Hosting News) – Hosting Controller (hostingcontroller.com) developer of Hosting Automation Solution today announced a special offer for hosting service providers to avail HC Linux Control Panel for free of charge. The latest development is the continuation of HC’s vision to help web hosts by offering cost effective and quality hosting automation solutions.

According to the company, this move will enable wide distribution of HC Linux control panel to web hosts worldwide. Licenses are available free of charge to new and existing customers up until April 30, 2010. There is no limit on the number of licenses a customer can avail.

“By offering free Linux Control Panel, HC empowers hosting service providers to start Linux hosting along with windows and manage both services through single centralized interface, “said Syed Nauman Hashmi, CEO and Founder of Hosting Controller, “This promotion ensures that web hosting companies can take full advantage of unprecedented savings to offer Linux-based applications and helps them to generate new revenue streams.”

HC Linux control panel Promotion is available immediately on www.hostingcontroller.com
Additional information and a link to download HC Linux control panel are available at http://www.hostingcontroller.com/english/FREE-Linux-Control-Panel.html

HC is unique in delivering software support for diverse platforms and has demonstrated a commitment to web hosting community for well over a decade.

Hosting Controller Offers HC Linux Panel for Free is a post from: Hosting News and Reseller Web Hosting information.

(The Hosting News) – HostDime announced today its new Enkompass hosting packages for Windows 2008 servers. The new Enkompass Windows hosting control panel provides a similar look and feel as cPanel’s existing Linux hosting control panel, making it easier for customers to migrate to the new platform.
 
“cPanel has been working on this release for over 3+ years and we are proud to be the first managed web hosting company to launch Windows 2008 hosting plans with Enkompass and welcome new customers to host with us,” said Manny Vivar, CEO of HostDime. “We are always looking for ways to offer innovative tools and technologies to our customers. New and existing customers will appreciate our attention to implementing the latest technologies to help them succeed online.”
 
HostDime is one of cPanel’s largest customers in terms of volume licensing and has been working closely with the cPanel team to develop features and functionality customers can use in a Windows hosting environment. Customers familiar with cPanel will be able to quickly start using the Enkompass Windows hosting control panel as the interface looks almost identical to the Linux version cPanel. 
 
“Many existing Linux Hosting clients have expressed interest in offering Windows hosting for their use and to their clients. However, they have always been hesitant about
pursuing Windows hosting since they were not familiar with pre-existing Windows based control panels,” said Vivar. “With their familiarity of cPanel, customers can easily move to HostDime’s Windows hosting services without having to learn a new interface.”
 
cPanel’s new control panel Enkompass is designed specifically for Windows server 2008 and utilizes Microsoft IIS7. With Enkompass Windows hosting control panel, customers can run multiple technologies on the same box. Multiple technologies include ASP, .NET, PHP, PERL, FLASH, MSSQL, and Silverlight. Customers no longer have to run multiple boxes to support all the technologies and programming languages they use every day.
 
“Customers will be able to utilize more programming languages than previously offered – all through the new Enkompass control panel,” said Vivar. “Web developers want the ability to utilize all programming languages on one hosting platform that supports all the latest technologies. HostDime offers that support with our new Enkompass Windows web hosting services.”
 
HostDime is offering free cPanel Enkompass trial accounts until January 1, 2010. New and existing HostDime customers are encouraged to sign up to experience the latest in Windows hosting control panel software and test the various programming languages supported by Windows 2008. Customers can learn more about HostDime’s Enkompass hosting or sign up for a free trial at http://www.hostdime.com/enkompass/.
 
About HostDime
Founded in 2001, HostDime is a privately owned, leading website hosting provider offering Linux and Windows managed hosting services that range from reliable, secure, entry-level to enterprise-level web hosting operations. HostDime hosts over 3,000 servers and 750,000 domains in its privately owned and operated data centers across the globe. HostDime operates out of five offices worldwide and has been ranked the top 50 web hosting firms by hostcount.com. HostDime has multiple divisions including HostDime Brazil, HostDime Mexico, HostDime Israel, HostDime UK, HostDime Colombia, HostDime India, and more divisions coming in the near future. HostDime is also an Inc. 500 web hosting company.
 
For more information about HostDime, visit http://www.hostdime.com/international.

HostDime Launches Official Enkompass Windows Web Hosting is a post from: Hosting News and Reseller Web Hosting information.

(The Hosting News) – HostDime announced today its new Enkompass hosting packages for Windows 2008 servers. The new Enkompass Windows hosting control panel provides a similar look and feel as cPanel’s existing Linux hosting control panel, making it easier for customers to migrate to the new platform.
 
“cPanel has been working on this release for over 3+ years and we are proud to be the first managed web hosting company to launch Windows 2008 hosting plans with Enkompass and welcome new customers to host with us,” said Manny Vivar, CEO of HostDime. “We are always looking for ways to offer innovative tools and technologies to our customers. New and existing customers will appreciate our attention to implementing the latest technologies to help them succeed online.”
 
HostDime is one of cPanel’s largest customers in terms of volume licensing and has been working closely with the cPanel team to develop features and functionality customers can use in a Windows hosting environment. Customers familiar with cPanel will be able to quickly start using the Enkompass Windows hosting control panel as the interface looks almost identical to the Linux version cPanel. 
 
“Many existing Linux Hosting clients have expressed interest in offering Windows hosting for their use and to their clients. However, they have always been hesitant about
pursuing Windows hosting since they were not familiar with pre-existing Windows based control panels,” said Vivar. “With their familiarity of cPanel, customers can easily move to HostDime’s Windows hosting services without having to learn a new interface.”
 
cPanel’s new control panel Enkompass is designed specifically for Windows server 2008 and utilizes Microsoft IIS7. With Enkompass Windows hosting control panel, customers can run multiple technologies on the same box. Multiple technologies include ASP, .NET, PHP, PERL, FLASH, MSSQL, and Silverlight. Customers no longer have to run multiple boxes to support all the technologies and programming languages they use every day.
 
“Customers will be able to utilize more programming languages than previously offered – all through the new Enkompass control panel,” said Vivar. “Web developers want the ability to utilize all programming languages on one hosting platform that supports all the latest technologies. HostDime offers that support with our new Enkompass Windows web hosting services.”
 
HostDime is offering free cPanel Enkompass trial accounts until January 1, 2010. New and existing HostDime customers are encouraged to sign up to experience the latest in Windows hosting control panel software and test the various programming languages supported by Windows 2008. Customers can learn more about HostDime’s Enkompass hosting or sign up for a free trial at http://www.hostdime.com/enkompass/.
 
About HostDime
Founded in 2001, HostDime is a privately owned, leading website hosting provider offering Linux and Windows managed hosting services that range from reliable, secure, entry-level to enterprise-level web hosting operations. HostDime hosts over 3,000 servers and 750,000 domains in its privately owned and operated data centers across the globe. HostDime operates out of five offices worldwide and has been ranked the top 50 web hosting firms by hostcount.com. HostDime has multiple divisions including HostDime Brazil, HostDime Mexico, HostDime Israel, HostDime UK, HostDime Colombia, HostDime India, and more divisions coming in the near future. HostDime is also an Inc. 500 web hosting company.
 
For more information about HostDime, visit http://www.hostdime.com/international.

HostDime Launches Official Enkompass Windows Web Hosting is a post from: Hosting News and Reseller Web Hosting information.

(The Hosting News) – McLean, Va. – ServInt, a pioneering provider of high-reliability, managed web hosting for businesses worldwide, today announced it has expanded its operations with the opening of its first data center in Los Angeles. The new data center, known as ServInt LA, represents a strategically important addition to ServInt’s existing data centers in the Washington, D.C. metro area, known as ServInt DC.

ServInt LA takes advantage of the vast network infrastructure of the Los Angeles metro area. This new resource enables ServInt to offer its customers a convenient choice between two geographically diverse server locations.

ServInt CEO & Founder Reed Caldwell has relocated to to supervise the development and implementation of ServInt LA and its corresponding network enhancements.

“As demand for our web-hosting service increases worldwide, ServInt LA enables us to provide more options for our customers by leveraging the massive Los Angeles bandwidth hub. It also supports our aggressive international growth objectives. It is my privilege to personally manage this major company milestone,” said Caldwell.

Caldwell explained that the geographic location of ServInt LA is ideally suited to meet the web-hosting requirements of both new and existing customers in the western United States, western Canada, Latin America, Asia and Oceania. He said most ServInt customers in the eastern and midwestern United States, eastern Canada, Europe and Africa will continue find ServInt DC to be the best location for their content.

Caldwell concluded, “ServInt LA enables us to meet the demanding data requirements of selected clients in the fastest, most economical way possible. ServInt LA is directly connected to ServInt DC, to ensure an optimal customer experience. Customers utilizing any ServInt data center will continue to benefit from our unwavering commitment to high security, 24/7/365 support and on-site technical expertise.”

Climate Positive & Community Focused
The operation of ServInt LA will reflect ServInt’s commitment to Green IT services. In accordance with ServInt’s policy of climate-positive hosting, the new data center will leverage ServInt’s industry-leading, energy-efficient virtualization implementation. It will also practice 100-percent recycling of recyclable vintage hardware components. ServInt will also offset the carbon-footprint of ServInt LA by 110 percent through reforestation projects, as it does with all its facilities.

To demonstrate its commitment to the Los Angeles community, ServInt has made a donation to United Way of Greater Los Angeles’ “Creating Pathways Out Of Poverty” plan.

About ServInt
ServInt is a pioneering provider of high-reliability, managed web hosting for businesses worldwide. ServInt’s commitment to Green IT services is demonstrated by its award-winning Virtual Private Server (VPS) solutions. ServInt was founded in Northern Virginia in 1995 as one of the first web-hosting companies to offer a Managed Dedicated Server solution. From multiple world-class data centers, ServInt now provides its scalable suite of VPS and Managed Enterprise Server packages to thousands of customers in more than 60 countries. For more information, please visit www.servint.net.

ServInt Expands with New Data Center in Los Angeles is a post from: Hosting News and Reseller Web Hosting information.