Round Tale

Manchester, United Kingdom – (The Hosting News) – September 17, 2009 -
UK website hosting company, 34SP.com has deployed SmarterTrack customer service software to deliver customer support Ticketing and Live Chats to its fast growing base of web hosting clients.

According to the company, service feedback has improved dramatically with the adoption of SmarterTrack. In fact, 34SP.com is using the SmarterTrack software as the cornerstone of its company mandate: ”Website Hosting with Exceptional Service and Support”.

Flexibility was one reason that 34SP.com selected the SmarterTrack customer service software, as the package can be deployed as a traditional installation or in a hosted Software-as-a-Service (SaaS) model.

Stuart Melling, Co-founder, remarked, ”The adoption of the SmarterTrack customer service software has dramatically increased client satisfaction levels, and lead to ultra-fast response times in the case of Live Chat. We can now literally solve in seconds what previously may have taken hours through our previous systems. Plus, the Live Chat creates a level of interactivity previously only available over the phone. The cutting and pasting of data via live chat gives our support team a crystal clear view into what clients are experiencing, and we can instantly respond. The increase in client satisfaction has been nothing short of amazing.”

Main features of the SmarterTrack customer service software include:

A world-class Ticket solution that transforms service, sales, and support emails into a powerful information distribution system.
Live Chat, which gives businesses the ability to reduce phone calls, capture information on Web site visitors, and assist more customers.
WhosOn, which gives businesses real-time tracking of customers as they navigate Web sites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors.
A portal interface that is optimized for search engines and functions as the central hub for all communication channels.
Self-service resources, such as a Knowledge Base and news items, that allow customers to research and resolve questions and issues.
A Web-based interface that provides accessibility wherever an Internet connection is available.
An integrated survey system that can be triggered upon events.
More than 70 summary and trend reports with many levels of customization and filtering.
Support for multiple brands within a company.

Jeff Hardy, vice president of business operations at SmarterTools explained, ”SmarterTools is pleased to see International firms like 34SP.com adopting SmarterTrack as a customer service solution for their clients. ‘34SP.com is committed to the highest levels of customer service and satisfaction, and the fact that they have chosen SmarterTrack to build out their service department speaks volumes about the strength of our support and service solution for the web hosting industry.”’

Among actual 34SP.com client feedback and comments as a result of the SmarterTrack implementation are: ”Although I previously thought your phone support was good … your on-line support was even better!” – Heather D. and ”Live support superb. So easy to use and the assistance first class!” – Jeff R.

Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona. SmarterTools builds a Windows Mail Server, Web Log Analytics reporting tool, and Customer Service Software applications that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries.

34SP.com offers professional website hosting services for cost conscious web developers and designers. The 34SP.com team of technical experts offers industry leading support and service coupled with a money back guarantee to ensure client satisfaction. Website hosting services offered include: UK domain names, UK hosting and reseller hosting. The company is headquartered in central Manchester, England.

For further information on SmarterTrack customer service software, please visit: www.smartertools.com/SmarterTrack/Features/Customer-Service-Software-Web-Interface.aspx.

To learn more about 34SP.com and its web hosting products, please visit: www.34sp.com/hosting.

Manchester, United Kingdom – (The Hosting News) – September 17, 2009 -
UK website hosting company, 34SP.com has deployed SmarterTrack customer service software to deliver customer support Ticketing and Live Chats to its fast growing base of web hosting clients.

According to the company, service feedback has improved dramatically with the adoption of SmarterTrack. In fact, 34SP.com is using the SmarterTrack software as the cornerstone of its company mandate: ”Website Hosting with Exceptional Service and Support”.

Flexibility was one reason that 34SP.com selected the SmarterTrack customer service software, as the package can be deployed as a traditional installation or in a hosted Software-as-a-Service (SaaS) model.

Stuart Melling, Co-founder, remarked, ”The adoption of the SmarterTrack customer service software has dramatically increased client satisfaction levels, and lead to ultra-fast response times in the case of Live Chat. We can now literally solve in seconds what previously may have taken hours through our previous systems. Plus, the Live Chat creates a level of interactivity previously only available over the phone. The cutting and pasting of data via live chat gives our support team a crystal clear view into what clients are experiencing, and we can instantly respond. The increase in client satisfaction has been nothing short of amazing.”

Main features of the SmarterTrack customer service software include:

A world-class Ticket solution that transforms service, sales, and support emails into a powerful information distribution system.
Live Chat, which gives businesses the ability to reduce phone calls, capture information on Web site visitors, and assist more customers.
WhosOn, which gives businesses real-time tracking of customers as they navigate Web sites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors.
A portal interface that is optimized for search engines and functions as the central hub for all communication channels.
Self-service resources, such as a Knowledge Base and news items, that allow customers to research and resolve questions and issues.
A Web-based interface that provides accessibility wherever an Internet connection is available.
An integrated survey system that can be triggered upon events.
More than 70 summary and trend reports with many levels of customization and filtering.
Support for multiple brands within a company.

Jeff Hardy, vice president of business operations at SmarterTools explained, ”SmarterTools is pleased to see International firms like 34SP.com adopting SmarterTrack as a customer service solution for their clients. ‘34SP.com is committed to the highest levels of customer service and satisfaction, and the fact that they have chosen SmarterTrack to build out their service department speaks volumes about the strength of our support and service solution for the web hosting industry.”’

Among actual 34SP.com client feedback and comments as a result of the SmarterTrack implementation are: ”Although I previously thought your phone support was good … your on-line support was even better!” – Heather D. and ”Live support superb. So easy to use and the assistance first class!” – Jeff R.

Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona. SmarterTools builds a Windows Mail Server, Web Log Analytics reporting tool, and Customer Service Software applications that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries.

34SP.com offers professional website hosting services for cost conscious web developers and designers. The 34SP.com team of technical experts offers industry leading support and service coupled with a money back guarantee to ensure client satisfaction. Website hosting services offered include: UK domain names, UK hosting and reseller hosting. The company is headquartered in central Manchester, England.

For further information on SmarterTrack customer service software, please visit: www.smartertools.com/SmarterTrack/Features/Customer-Service-Software-Web-Interface.aspx.

To learn more about 34SP.com and its web hosting products, please visit: www.34sp.com/hosting.

Portage, Michigan – (The Hosting News) – June 30, 2009 – Kayako, along with Web Host Boot Camp, is offering a special sales promotion for hundreds of its conference attendees on Kayako’s customer service software solutions.

Jamie Edwards, operations manager at Kayako stated, ”Kayako has a long established presence in the web hosting and internet service provider community, supplying customer service and live engagement software solutions to providers of all kinds and sizes. We are very excited to be sponsoring the Web Host Boot Camp 2009 virtual conference, a first of its kind for this industry.”

Kayako is a Platinum Sponsor of this summer’s Web Host Boot Camp virtual conference, offering three turn-key, online support desk software solutions: SupportSuite, eSupport, and LiveResponse. The solutions offer an array of help desk management and live chat functionality.

Conference attendees are able to receive 10 percent off Kayako Support Suite, eSupport, and Live Response hosted, leased, or owned licenses. To receive the promotion, customers simply enter the ”WHBC09” coupon code during purchase.

Zachary McClung, president of Web Host Boot Camp added, ”Web Host Boot Camp is a key gathering place for industry professionals, and our attendees derive real value from the opportunity to learn more about new products and services and interact with the industry’s leading vendors. Kayako’s involvement in this summer’s virtual conference is exciting and substantive.”

Unlike traditional conferences, Web Host Boot Camp is exclusively web-based, offering attendees access to high-profile speakers and exciting vendors – all without leaving their desk. Speakers at the inaugural Web Host Boot Camp have included marketing strategist Hartland Ross, hosting industry veteran Kayla Fleming, marketing consultant Douglas Hanna, and many more.

Web Host Boot Camp is the first-ever virtual conference exclusively for web hosting companies, hosting resellers, web designers, and anyone who wants to build a successful web hosting firm. Established by business consultant Zachary McClung, Web Host Boot Camp has everything a physical conference would have except the high expense of traveling, room, and board. Web Host Boot Camp is free to attend. Sponsorships and exhibit booths are available and are limited in number.

To learn more about sponsorship opportunities for future Web Host Boot Camp events, please visit: www.webhostbootcamp.net/sponsors.php.

Portage, Michigan – (The Hosting News) – June 30, 2009 – Kayako, along with Web Host Boot Camp, is offering a special sales promotion for hundreds of its conference attendees on Kayako’s award-winning customer service software solutions.

Jamie Edwards, operations manager at Kayako stated, ”Kayako has a long established presence in the web hosting and internet service provider community, supplying customer service and live engagement software solutions to providers of all kinds and sizes. We are very excited to be sponsoring the Web Host Boot Camp 2009 virtual conference, a first of its kind for this industry.”

Kayako is a Platinum Sponsor of this summer’s Web Host Boot Camp virtual conference, offering three turn-key, online support desk software solutions: SupportSuite, eSupport, and LiveResponse. The solutions offer an array of help desk management and live chat functionality.

Conference attendees are able to receive 10 percent off Kayako Support Suite, eSupport, and Live Response hosted, leased, or owned licenses. To receive the promotion, customers simply enter the ”WHBC09” coupon code during purchase.

Zachary McClung, president of Web Host Boot Camp added, ”Web Host Boot Camp is a key gathering place for industry professionals, and our attendees derive real value from the opportunity to learn more about new products and services and interact with the industry’s leading vendors. Kayako’s involvement in this summer’s virtual conference is exciting and substantive.”

Unlike traditional conferences, Web Host Boot Camp is exclusively web-based, offering attendees access to high-profile speakers and exciting vendors – all without leaving their desk. Speakers at the inaugural Web Host Boot Camp have included marketing strategist Hartland Ross, hosting industry veteran Kayla Fleming, marketing consultant Douglas Hanna, and many more.

Web Host Boot Camp is the first-ever virtual conference exclusively for web hosting companies, hosting resellers, web designers, and anyone who wants to build a successful web hosting firm. Established by business consultant Zachary McClung, Web Host Boot Camp has everything a physical conference would have except the high expense of traveling, room, and board. Web Host Boot Camp is free to attend. Sponsorships and exhibit booths are available and are limited in number.

To learn more about sponsorship opportunities for future Web Host Boot Camp events, please visit: www.webhostbootcamp.net/sponsors.php.

Portage, Michigan – (The Hosting News) – June 30, 2009 – Kayako, along with Web Host Boot Camp, is offering a special sales promotion for hundreds of its conference attendees on Kayako’s award-winning customer service software solutions.

Jamie Edwards, operations manager at Kayako stated, ”Kayako has a long established presence in the web hosting and internet service provider community, supplying customer service and live engagement software solutions to providers of all kinds and sizes. We are very excited to be sponsoring the Web Host Boot Camp 2009 virtual conference, a first of its kind for this industry.”

Kayako is a Platinum Sponsor of this summer’s Web Host Boot Camp virtual conference, offering three turn-key, online support desk software solutions: SupportSuite, eSupport, and LiveResponse. The solutions offer an array of help desk management and live chat functionality.

Conference attendees are able to receive 10 percent off Kayako Support Suite, eSupport, and Live Response hosted, leased, or owned licenses. To receive the promotion, customers simply enter the ”WHBC09” coupon code during purchase.

Zachary McClung, president of Web Host Boot Camp added, ”Web Host Boot Camp is a key gathering place for industry professionals, and our attendees derive real value from the opportunity to learn more about new products and services and interact with the industry’s leading vendors. Kayako’s involvement in this summer’s virtual conference is exciting and substantive.”

Unlike traditional conferences, Web Host Boot Camp is exclusively web-based, offering attendees access to high-profile speakers and exciting vendors – all without leaving their desk. Speakers at the inaugural Web Host Boot Camp have included marketing strategist Hartland Ross, hosting industry veteran Kayla Fleming, marketing consultant Douglas Hanna, and many more.

Web Host Boot Camp is the first-ever virtual conference exclusively for web hosting companies, hosting resellers, web designers, and anyone who wants to build a successful web hosting firm. Established by business consultant Zachary McClung, Web Host Boot Camp has everything a physical conference would have except the high expense of traveling, room, and board. Web Host Boot Camp is free to attend. Sponsorships and exhibit booths are available and are limited in number.

To learn more about sponsorship opportunities for future Web Host Boot Camp events, please visit: www.webhostbootcamp.net/sponsors.php.

Houston, Texas – (The Hosting News) – May 21, 2009 – Provider of shared, reseller, and dedicated web hosting, HostGator.com LLC, has entered into a partnership with SmarterTools Inc., to provide a new line of web hosting software for its Windows dedicated server portfolio.

The software includes SmarterMail 5.x, a cost-effective Windows mail server; SmarterStats 4.x, a robust and comprehensive Web log analytics tool; and SmarterTrack 4.x, a complete customer service software solution. This bundle of three applications is valued at approximately $750 and will be included with every Windows dedicated server at no extra cost.

Jeff Hardy, vice president of business operations for SmarterTools noted, ”SmarterTools is excited by our partnership with HostGator. HostGator has a reputation for providing reliable Web hosting and quality service, and we are proud that they trust our products to continue to deliver value to their Windows hosting customers.”

SmarerMail is the cost-effective Microsoft Exchange alternative, bringing enterprise-level functionality to businesses, ISPs, and Web hosting environments. With features like detailed reporting, events/notifications, throttling, email archiving, intrusion detection/prevention, advanced synchronization, and out-of-the-box antispam and antivirus, HostGator customers will be able to enjoy an effective and user-friendly mail server application.

SmarterStats is a complete Web log analytics solution that supports various log file types, including Internet Information Server (IIS) and Apache, on Windows and Linux operating systems. In addition, SmarterStats provides detailed Web site statistics for both small and enterprise-level businesses while reducing disk space utilization by 85%.

Brent Oxley, CEO and founder of HostGator added, ”At HostGator, we’ve always prided ourselves on giving our customers additional value for their money. Our partnership with SmarterTools is going to give our Windows hosting customers just that – a wide variety of high quality features and services that they would have a much more difficult time getting elsewhere.”

SmarterTrack is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Features include a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base.

Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona.  SmarterTools builds a Windows mail server, customer service software, and a web log analytics reporting tool that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries.

HostGator.com, LLC is a world leading provider of shared, reseller, and dedicated Web hosting. Privately held and based in Houston, Texas, the company was founded in 2002 by current President and CEO Brent Oxley, who started the company from his dorm room at Florida Atlantic University. Since then, HostGator has grown from a small hosting company with just three servers into a world leading and industry recognized hosting provider with more than 5,000 servers under management. The over one million domains hosted by HostGator make up approximately 1% of the world’s Internet traffic.

For additional information about SmarterTools Inc. and the SmarterTools product line, please visit: www.smartertools.com.

To learn more about HostGator, please visit: www.hostgator.com.

Houston, Texas – (The Hosting News) – May 21, 2009 – Provider of shared, reseller, and dedicated web hosting, HostGator.com LLC, has entered into a partnership with SmarterTools Inc., to provide a new line of web hosting software for its Windows dedicated server portfolio.

The software includes SmarterMail 5.x, a cost-effective Windows mail server; SmarterStats 4.x, a robust and comprehensive Web log analytics tool; and SmarterTrack 4.x, a complete customer service software solution. This bundle of three applications is valued at approximately $750 and will be included with every Windows dedicated server at no extra cost.

Jeff Hardy, vice president of business operations for SmarterTools noted, ”SmarterTools is excited by our partnership with HostGator. HostGator has a reputation for providing reliable Web hosting and quality service, and we are proud that they trust our products to continue to deliver value to their Windows hosting customers.”

SmarerMail is the cost-effective Microsoft Exchange alternative, bringing enterprise-level functionality to businesses, ISPs, and Web hosting environments. With features like detailed reporting, events/notifications, throttling, email archiving, intrusion detection/prevention, advanced synchronization, and out-of-the-box antispam and antivirus, HostGator customers will be able to enjoy an effective and user-friendly mail server application.

SmarterStats is a complete Web log analytics solution that supports various log file types, including Internet Information Server (IIS) and Apache, on Windows and Linux operating systems. In addition, SmarterStats provides detailed Web site statistics for both small and enterprise-level businesses while reducing disk space utilization by 85%.

Brent Oxley, CEO and founder of HostGator added, ”At HostGator, we’ve always prided ourselves on giving our customers additional value for their money. Our partnership with SmarterTools is going to give our Windows hosting customers just that – a wide variety of high quality features and services that they would have a much more difficult time getting elsewhere.”

SmarterTrack is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Features include a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base.

Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona.  SmarterTools builds a Windows mail server, customer service software, and a web log analytics reporting tool that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries.

HostGator.com, LLC is a world leading provider of shared, reseller, and dedicated Web hosting. Privately held and based in Houston, Texas, the company was founded in 2002 by current President and CEO Brent Oxley, who started the company from his dorm room at Florida Atlantic University. Since then, HostGator has grown from a small hosting company with just three servers into a world leading and industry recognized hosting provider with more than 5,000 servers under management. The over one million domains hosted by HostGator make up approximately 1% of the world’s Internet traffic.

For additional information about SmarterTools Inc. and the SmarterTools product line, please visit: www.smartertools.com.

To learn more about HostGator, please visit: www.hostgator.com.

Phoenix, Arizona – (The Hosting News) – May 5, 2009 – SmarterTools Inc. is offering current adCenter Analytics and former DeepMetrix customers a 25 percent discount on new licenses of SmarterStats web site analytics software, in response to Microsoft’s recent announcement that adCenter Analytics will be discontinued by the end of the year.

Jeff Hardy, vice president of business operations for SmarterTools remarked, ”SmarterTools is committed to the SmarterStats product and to adding features, enhancing value, and providing a secure and independent platform for reliable Web site statistics now and in the future. With SmarterStats, DeepMetrix and adCenter Analytics customers can find the solutions and value they need.”

SmarterStats web log analytics delivers accurate and detailed web site statistics for a single site or tens of thousands of sites across distributed networks. With detailed reports, a distributed architecture, and no database requirements, SmarterStats provides a cost-efficient, enterprise-level application. Features include:

• Support for numerous log file types, including Internet Information Server (Windows) and Apache (Linux)
• Charts and graphs enhanced by Microsoft Silverlight
• The ability to separate spider and bot traffic from real visitor traffic
• The ability to propagate settings across web sites, domains, and entire systems in one step
• 15 data mining reports with enhanced ability to drill down into report items
• 18 geographic report items that allow users to monitor web site performance and identify demographic marketing opportunities at the country, state, province, and city levels
• Custom and email reports
• A fully skinnable web interface with optimized AJAX controls

  Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona. SmarterTools builds a Windows mail server, customer service software, and a web log analytics reporting tool that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries.

To learn more about the features available in SmarterStats 4.x, please visit: www.smartertools.com/SmarterStats/Compare-Web-Analytics-Editions.aspx.

For more information about SmarterTools Inc. and the SmarterTools product line, please visit: www.smartertools.com.

Phoenix, Arizona – (The Hosting News) – May 5, 2009 – SmarterTools Inc. is offering current adCenter Analytics and former DeepMetrix customers a 25 percent discount on new licenses of SmarterStats web site analytics software, in response to Microsoft’s recent announcement that adCenter Analytics will be discontinued by the end of the year.

Jeff Hardy, vice president of business operations for SmarterTools remarked, ”SmarterTools is committed to the SmarterStats product and to adding features, enhancing value, and providing a secure and independent platform for reliable Web site statistics now and in the future. With SmarterStats, DeepMetrix and adCenter Analytics customers can find the solutions and value they need.”

SmarterStats web log analytics delivers accurate and detailed web site statistics for a single site or tens of thousands of sites across distributed networks. With detailed reports, a distributed architecture, and no database requirements, SmarterStats provides a cost-efficient, enterprise-level application. Features include:

• Support for numerous log file types, including Internet Information Server (Windows) and Apache (Linux)
• Charts and graphs enhanced by Microsoft Silverlight
• The ability to separate spider and bot traffic from real visitor traffic
• The ability to propagate settings across web sites, domains, and entire systems in one step
• 15 data mining reports with enhanced ability to drill down into report items
• 18 geographic report items that allow users to monitor web site performance and identify demographic marketing opportunities at the country, state, province, and city levels
• Custom and email reports
• A fully skinnable web interface with optimized AJAX controls

  Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona. SmarterTools builds a Windows mail server, customer service software, and a web log analytics reporting tool that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries.

To learn more about the features available in SmarterStats 4.x, please visit: www.smartertools.com/SmarterStats/Compare-Web-Analytics-Editions.aspx.

For more information about SmarterTools Inc. and the SmarterTools product line, please visit: www.smartertools.com.