Tag: Customer Satisfaction

(The Hosting News) – CM4all recently announced that Swiss Internet service provider Dynamic-NET has successfully launched the CM4all WebsiteCreator for its business and residential customers. With more than 20,000 end customers, Dynamic-NET is among the top ten Internet providers in Switzerland.

“We constantly strive to gear our portfolio towards customer satisfaction. Market-leading CM4all WebsiteCreator software helps us enable our customers to build a compelling, professional Internet presence without any programming knowledge required,” explains Enver Jasiqi, managing partner of Dynamic-NET.

The CM4all WebsiteCreator Business Edition is aimed at small- and medium-sized businesses that are sure to benefit from numerous product features like Flash intros and a Flash editor, premium maps from Microsoft Bing™ with route and location planners, a database module, and live statistics. The business media album and the business blog help users easily manage and publish various multimedia files in a graphically appealing way. The software also comes with an e-commerce version including PayPal® and an SEO tool set, which allows users to enter global and page specific keywords, to automatically generate a sitemap.xml, and to incorporate 3rd party web analytics. In a single step, the website can be published in html and W3C accessible versions with just the click of a mouse.
 
The CM4all WebsiteCreator Consumer Edition offers various wizards that support private customers in creating high-quality homepages intuitively and without difficulties. Users simply choose from a list of themes and are then provided with corresponding professionally designed templates. The websites created feature clear navigation and innovative Web 2.0 features such as a community media album, a multi-author video blog, a location and route planner, and a voting tool. Photo, video and music files can be uploaded to the site effortlessly, and user-friendly community functions enable friends and family members to assist in creating and managing the website’s content.

“We’re looking forward to a successful partnership with Dynamic-NET,” says Robert Schovenberg, CEO of Content Management AG. “This is another example that our CM4all WebsiteCreator Editions are an excellent supplement for traditional hosting services and provide end customers with real added value.”

In both the CM4all WebsiteCreator Business and Consumer Editions, the graphical user interface was adapted to Dynamic-NET’s corporate design and installed in a German language version. Content Management AG will manage the software, guarantee its availability through 24/7 support, and regularly update both the operating system and the software application.

Source: Dynamic-NET Introduces CM4all WebsiteCreator

(The Hosting News) – CM4all recently announced that Swiss Internet service provider Dynamic-NET has successfully launched the CM4all WebsiteCreator for its business and residential customers. With more than 20,000 end customers, Dynamic-NET is among the top ten Internet providers in Switzerland.

“We constantly strive to gear our portfolio towards customer satisfaction. Market-leading CM4all WebsiteCreator software helps us enable our customers to build a compelling, professional Internet presence without any programming knowledge required,” explains Enver Jasiqi, managing partner of Dynamic-NET.

The CM4all WebsiteCreator Business Edition is aimed at small- and medium-sized businesses that are sure to benefit from numerous product features like Flash intros and a Flash editor, premium maps from Microsoft Bing™ with route and location planners, a database module, and live statistics. The business media album and the business blog help users easily manage and publish various multimedia files in a graphically appealing way. The software also comes with an e-commerce version including PayPal® and an SEO tool set, which allows users to enter global and page specific keywords, to automatically generate a sitemap.xml, and to incorporate 3rd party web analytics. In a single step, the website can be published in html and W3C accessible versions with just the click of a mouse.
 
The CM4all WebsiteCreator Consumer Edition offers various wizards that support private customers in creating high-quality homepages intuitively and without difficulties. Users simply choose from a list of themes and are then provided with corresponding professionally designed templates. The websites created feature clear navigation and innovative Web 2.0 features such as a community media album, a multi-author video blog, a location and route planner, and a voting tool. Photo, video and music files can be uploaded to the site effortlessly, and user-friendly community functions enable friends and family members to assist in creating and managing the website’s content.

“We’re looking forward to a successful partnership with Dynamic-NET,” says Robert Schovenberg, CEO of Content Management AG. “This is another example that our CM4all WebsiteCreator Editions are an excellent supplement for traditional hosting services and provide end customers with real added value.”

In both the CM4all WebsiteCreator Business and Consumer Editions, the graphical user interface was adapted to Dynamic-NET’s corporate design and installed in a German language version. Content Management AG will manage the software, guarantee its availability through 24/7 support, and regularly update both the operating system and the software application.

Dynamic-NET Introduces CM4all WebsiteCreator

Although dedicated hosting plans are one of the most expensive web hosting options, many people still prefer it over other solutions due to it’s high reliability and flexibility. With dedicated hosting you’ll have access to a dedicated server that provides all of the resources needed to operate a massive website with immense daily traffic. Dedicated hosting plans offer superior bandwidth, disk space, and data transfer speed, as your server’s resources are dedicated solely to your website. This ultimately results in improved website performance and overall customer satisfaction.

Managed and Unmanaged Dedicated Hosting

While the benefits of a dedicated web hosting account are clear, many people are not aware of the various types of dedicated hosting. The two types of dedicated hosting plans are managed, and unmanaged, and the main difference between these two hosting types is the amount of responsibility the user has over server administration. To give you a better understanding of your choices, we’ll do a brief review of both kinds, so that you can make an informed decision as to which service would be most suitable for your website(s).

Managed Hosting

With managed web hosting you’ll be able to relax with complete assurance that your web server is going to be maintained by professionals on a regular basis. This means you won’t have to worry about server downtime as much, and you’ll have access to a more reliable server. This is especially true if you’re a novice in server management, as you’ll most likely be unable to manage the server with equal competence to that of your web hosting provider. Since your server will be managed by your hosting provider, you’ll have instant access to automatic server updates, which will keep your server performing optimally at all times. Managed web hosting is an optimal solution for novice and intermediate users.

Unmanaged Hosting

With all of the aforementioned benefits of managed hosting, it would seem as if there is absolutely no reason to choose unmanaged web hosting, however there are some noted benefits, and your final decision should be based on your experience level and overall site needs. Although most of the server administrative tasks will be left up to you, you will have ample help and support to facilitate the management at all times.

You will also receive hardware and technical support, so it’s not as if you’re managing the server completely by yourself. If you run a large business, and you have access o a team of technicians, then you may want to choose unmanaged hosting, you’ll be able to create a more customized server environment. Although unmanaged hosting would not be a suitable solution for a novice user, an owner of a corporation or many websites may want to consider he added benefit of complete server control.

Cost

Perhaps the most obvious difference between the two is the price. Since unmanaged web hosting gives you more responsibility over your server, you’ll be able to pay less. Managed web hosting will always be a more costly solution since you’ll essentially be paying for the technical expertise of your web hosting company on a continual basis.

Chicago, IL: June 23, 2010: SingleHop Inc., a leading provider of dedicated servers and complex hosting solutions, announced Monday that it has launched the SingleHop Community (community.singlehop.com), a forum which allows SingleHop customers to participate in online discussions with each other and with SingleHop employees.

“We’re extremely excited about the SingleHop Community,” said Zak Boca, President and CEO of SingleHop. “Not only does it give our customers a place to share ideas and connect with each other socially, it gives us a new, highly effective tool to provide information and collect customer feedback.”

The SingleHop Community is open to the public as well as current customers, and contains areas for discussion on topics ranging from network performance to cloud computing and application development. A special “Tutorials” section gives users access to step-by-step tutorials created by SingleHop staff members, and allows customers to create their own tutorials in their areas of expertise.

SingleHop anticipates that the forum will quickly become a go-to resource for the IT professionals and business owners who make up their customer base. “The SingleHop Community will be a great place for our customers to trade tips and offer suggestions on an incredible variety of topics,” Boca said. “It will also improve customer satisfaction by serving as a how-to resource for new customers and as a venue for suggestions on ways we can enhance our services even more.”

Many companies use customer forums to provide updates on critical customer service issues, and the SingleHop Community will serve the same purpose when necessary, Boca said. “While our goal is to provide 100% uptime for every customer, we want to use every means to get information out as quickly as possible in the event that there is a service disruption.” A “Network Status” thread in the forum provides updates on SingleHop system performance, as well as the performance of “upstream providers” which affect the flow of data to and from SingleHop’s servers.

About SingleHop, Inc.

SingleHop, Inc., is a full-service, managed, dedicated hosting provider that was founded on the principal of providing reliable, cost-effective, dedicated servers. The company was founded by Zak Boca and Dan Ushman in 2006 and currently hosts thousands of websites from around the world. The cornerstone of SingleHop’s managed hosting is the a la Carte Server Management Program, which is a full-array of transparent management services designed and tested to allow business customers to tailor their level of support to their needs or expertise. www.singlehop.com

Email Hosting is considered to be one of the most valuable resources these days and there are numerous companies providing your business with an email address and services that liberates you from all the worries related to equipments and expenses needed for hosting. Email hosting is the most important point of communication with any clients and consumers and is an integral part of the internet that has made the arena of business truly nation less and without any geographical borders.

Email web hosting services are planned in such a way so as to give the ease of access to the users that he requires in order to create his ecommerce site. Sometimes even extra features are added for a higher level of customer satisfaction and the best part of a plan is that there are no restrictions on the number of email accounts you have. It is all about operating email servers where users can send and receive emails conveniently in a big business organization that includes handling of the software applications together with firewalls and spam blockers.

What the email hosting service providers actually do

It is very important to choose a reliable email hosting provider so that the entire process of handling corporate mails run smoothly. Various email plans should be studied thoroughly so that you can enhance you company’s web presence and at the same time fulfill your emailing needs. Let’s discuss how an email hosting service provider can boost the efficiency of your email infrastructure.

  • Secured POP and IMAP access:
    Large organizations are increasingly focusing on email hosting solutions as they are able to provide a secured access to the desktops through IMAP and POP. All sensitive information including names and passwords are encrypted and sent from the client to the server for authentication. Top hosting providers usually support mail clients like Microsoft Outlook, Eudora, Apple Mail and Mozilla Thunderbird.
  • Ample storage space:
    Email Web hosting service providers allow a robust quantity of storage space for each mail box that is created. It can range from MB to GB per mailbox that is sufficient enough to store tens of thousands of messages and you can easily upgrade your storage as per your needs.
  • Secured webmail access:
    The mail servers provided by the email hosting providers usually follow industry standard 128 bit encryption that remains active throughout the webmail session. This truly means that the data sent is encrypted from the moment you start till your signing out. This security protocol ensures that all your sensitive data will not be intercepted by any means.
  • Virus and spam blockers
    Email web hosting service providers blocks the harmful mails by using spam blockers and anti-virus scanners even before they enter the network. Various filters are used to deal spam and anti-virus scanners are usually incorporated into the SMTP gateways.
  • Address Book:
    It helps the users to store contact data in a convenient manner for easy use and retrieval. Both private and shared address book together with access to network directory services are offered by email hosts.

(Gawkwire.com) – “To an IBM Business Partner, earning a Beacon Award is comparable to an athletic team earning a gold medal at the Olympics.  It’s an award that tells the world that we’ve been recognized by IBM as one of its highest performing technology consultants,” says John Iffert, vice president, IBM Solutions, for Logicalis.

Logicalis, an international provider of integrated information and communications technology (ICT) solutions and services, has earned IBM’s prestigious 2010 Beacon Award for the Outstanding Power Systems Solution for Major Markets category. The company will travel to Rome, Italy, to receive its award at the IBM Beacon Awards Recognition Event in mid-May.

“Our Beacon Award winners represent the tremendous power of the IBM Business Partner ecosystem in creating unique client value through our combined capabilities, expertise and offerings," says Rich Hume, general manager, IBM Business Partner and Midmarket Organization. "By winning the Outstanding Power Systems Solution for Major Markets award, Logicalis has demonstrated its ability to deliver innovation to the market and help clients achieve higher value and better business outcomes."

Logicalis is also proud to announce that, as a result of the innovation and value it consistently brings to its clients, the company has also earned three other IBM leadership awards:
• IBM’s 2009 Growth Leadership Award for outstanding year-to-year Systems & Technology Group revenue growth in the over $50 million category
• IBM’s 2009 Business Leadership Award for outstanding business results, skills, and customer satisfaction
• IBM’s 2009 Competitive Leadership Award for significant competitive wins

Setting Logicalis apart from its worthy competitors is the company’s consultative approach to doing business as a whole, and with regard to the prestigious Beacon award, in revitalizing the enterprise data center in particular.  Logicalis takes a service-oriented approach to data center technology.  As data centers age, they often become increasingly more expensive and difficult to maintain. Logicalis starts by assessing all of the IBM and non-IBM systems, servers, and software installed at the customer’s site, as well as assessing the IT objectives that support the client’s business goals.  When doing so makes business sense for the client, Logicalis begins the process of designing and constructing a new data center infrastructure with IBM Power Systems and PowerVM at its heart.

“Logicalis’ consultative approach to the data center is flexible and applies to clients of any size in any industry.  Whether the focus is on consolidation, ease of management, business continuity, dynamic allocation of resources, collaboration across internal and external resources, or adherence to open standards, our consultants’ technical expertise allows us to assess the effectiveness of all storage, server and software platforms in a client’s data center, IBM or otherwise, and design a solution that provides an unbeatable total cost of ownership and return on investment,” Iffert says.

 See how Logicalis and IBM provide clients with solutions that economically create simpler, more integrated infrastructures to power innovation here: http://www.us.logicalis.com/our-partners/ibm/ibm-solutions.aspx .

 Find out how Logicalis’ virtualization service helps clients transform their IT departments from a cost center to a competitive advantage here: http://www.us.logicalis.com/solutions-and-services/data-center-services/virtualization.aspx.

http://www.gawkwire.com/business/logicalis_earns_prestigious_2010_ibm_beacon_award.html

(The Hosting News) – Email Hosting is considered to be one of the most valuable resources these days and there are numerous companies providing your business with an email address and services that liberates you from all the worries related to equipments and expenses needed for hosting. Email hosting is the most important point of communication with any clients and consumers and is an integral part of the internet that has made the arena of business truly nation less and without any geographical borders.

Email web hosting services are planned in such a way so as to give the ease of access to the users that he requires in order to create his ecommerce site. Sometimes even extra features are added for a higher level of customer satisfaction and the best part of a plan is that there are no restrictions on the number of email accounts you have. It is all about operating email servers where users can send and receive emails conveniently in a big business organization that includes handling of the software applications together with firewalls and spam blockers.

What the email hosting service providers actually do

It is very important to choose a reliable email hosting provider so that the entire process of handling corporate mails run smoothly. Various email plans should be studied thoroughly so that you can enhance you company’s web presence and at the same time fulfill your emailing needs. Let’s discuss how an email hosting service provider can boost the efficiency of your email infrastructure.

  • Secured POP and IMAP access:
    Large organizations are increasingly focusing on email hosting solutions as they are able to provide a secured access to the desktops through IMAP and POP. All sensitive information including names and passwords are encrypted and sent from the client to the server for authentication. Top hosting providers usually support mail clients like Microsoft Outlook, Eudora, Apple Mail and Mozilla Thunderbird.
  • Ample storage space:
    Email Web hosting service providers allow a robust quantity of storage space for each mail box that is created. It can range from MB to GB per mailbox that is sufficient enough to store tens of thousands of messages and you can easily upgrade your storage as per your needs.
  • Secured webmail access:
    The mail servers provided by the email hosting providers usually follow industry standard 128 bit encryption that remains active throughout the webmail session. This truly means that the data sent is encrypted from the moment you start till your signing out. This security protocol ensures that all your sensitive data will not be intercepted by any means.
  • Virus and spam blockers
    Email web hosting service providers blocks the harmful mails by using spam blockers and anti-virus scanners even before they enter the network. Various filters are used to deal spam and anti-virus scanners are usually incorporated into the SMTP gateways.
  • Address Book:
    It helps the users to store contact data in a convenient manner for easy use and retrieval. Both private and shared address book together with access to network directory services are offered by email hosts.

Email Hosting Services – A Big Boon For Web Companies

(The Hosting News) – NuBlue (http://www.nublue.co.uk), a leading UK hosting provider, announced today it has partnered with R1Soft (http://www.r1soft.com/), the developer of Continuous Data Protection® (CDP), to offer a full-proof hosting platform featuring reliable CDP backups for its Linux clients.

R1Soft’s next-generation CDP software, which offers continuous disk-to-disk data backups for Linux servers, currently runs across NuBlue’s entire hosting platform located in a Tier 1 state-of-the-art datacenter facility. With the addition of R1Soft CDP, NuBlue benefits from many highly functional features including low overhead backup and restore procedures, the capability to easily restore portions of data with file-level restore, and ease of backing up to and from various locations from a single location.

“The ability to restore individual components over a certain time period adds a lot to client peace of mind as they won’t have to overwrite an entire hosting area to restore individual mistakes or corrupt files,” said Ewan MacLeod, NuBlue Web Hosting Manager.

NuBlue has completely full-proofed each of its client’s servers with a backup system that will instantly take over with backup power supplies that activate immediately, so that each server remains powered in the event of an outage. Additionally, there are also backup Internet connections to make absolutely sure that each server always remains online.

“We’re excited about partnering with NuBlue to meet their objective of creating a more stable hosting platform. Offering clients continuous backups demonstrates Nublue’s commitment to a higher level of data availability and customer satisfaction,” said David Wartell, vice president of R1Soft, a division of BBS Technologies, Inc.

NuBlue will soon offer CDP backups as a value add-on to VPS and Shared Hosting clients. To learn more about NuBlue, please visit www.nublue.co.uk . To stay up-to-date on the latest changes at Nublue, visit its blog at http://blog.nublue.co.uk.

About NuBlue

Established in 2005, NuBlue is an award winning UK hosting provider and web agency that offers a range of Hosting products including Low Cost Domain Names, Website Hosting, Reseller Hosting, Dedicated Servers and SSL Certificates all managed and supported directly by Nublue with friendly, expert customer support. NuBlue provide businesses with quality all-in-one web solutions comprising professional hosting, ethical web marketing and domain registration. All their services are provided with the same quality and attention to detail that they apply to their web design.

NuBlue Full-Proofs Hosting Platform with R1Soft

(The Hosting News) – NuBlue (http://www.nublue.co.uk), a leading UK hosting provider, announced today it has partnered with R1Soft (http://www.r1soft.com/), the developer of Continuous Data Protection® (CDP), to offer a full-proof hosting platform featuring reliable CDP backups for its Linux clients.

R1Soft’s next-generation CDP software, which offers continuous disk-to-disk data backups for Linux servers, currently runs across NuBlue’s entire hosting platform located in a Tier 1 state-of-the-art datacenter facility. With the addition of R1Soft CDP, NuBlue benefits from many highly functional features including low overhead backup and restore procedures, the capability to easily restore portions of data with file-level restore, and ease of backing up to and from various locations from a single location.

“The ability to restore individual components over a certain time period adds a lot to client peace of mind as they won’t have to overwrite an entire hosting area to restore individual mistakes or corrupt files,” said Ewan MacLeod, NuBlue Web Hosting Manager.

NuBlue has completely full-proofed each of its client’s servers with a backup system that will instantly take over with backup power supplies that activate immediately, so that each server remains powered in the event of an outage. Additionally, there are also backup Internet connections to make absolutely sure that each server always remains online.

“We’re excited about partnering with NuBlue to meet their objective of creating a more stable hosting platform. Offering clients continuous backups demonstrates Nublue’s commitment to a higher level of data availability and customer satisfaction,” said David Wartell, vice president of R1Soft, a division of BBS Technologies, Inc.

NuBlue will soon offer CDP backups as a value add-on to VPS and Shared Hosting clients. To learn more about NuBlue, please visit www.nublue.co.uk . To stay up-to-date on the latest changes at Nublue, visit its blog at http://blog.nublue.co.uk.

About NuBlue

Established in 2005, NuBlue is an award winning UK hosting provider and web agency that offers a range of Hosting products including Low Cost Domain Names, Website Hosting, Reseller Hosting, Dedicated Servers and SSL Certificates all managed and supported directly by Nublue with friendly, expert customer support. NuBlue provide businesses with quality all-in-one web solutions comprising professional hosting, ethical web marketing and domain registration. All their services are provided with the same quality and attention to detail that they apply to their web design.

NuBlue Full-Proofs Hosting Platform with R1Soft

(The Hosting News)- Managed hosting provider PEER 1 Hosting Network Enterprises, Inc. (TSX: PIX) has challenged other  hosting providers, challenging them to publish their Net Promoter ScoresTM (NPS).

To improve transparency over service quality for buyers and users of hosting services, PEER 1 Hosting believes all serious hosting service providers should measure and publish their NPSTM score to enable a simple comparison of customer satisfaction. PEER 1 Hosting’s own Net Promoter ScoreTM has been calculated at +36. The industry average in IT services is 7.

NPSTM methodology provides an objective analysis of customer satisfaction by measuring the extent to which customers are willing to recommend the service to a friend or a colleague. Pioneered by Fred Reichheld in 2003 in the Harvard Business Review article, ‘The one number you need to grow(1), NPSTM identifies both promoters and detractors of a business by asking customers ‘How likely are you to recommend us?’. By subtracting one from the other, the Net Promoter ScoreTM can be calculated to present a customer-defined and comparable measure of service quality.

Dominic Monkhouse, Managing Director at PEER 1 Hosting UK commented: “Ultimately, hosting isn’t about hardware and data centers; it’s about service, uptime and quality. NPSTM is a simple way for customers to evaluate which hosting providers are performing at what level. PEER 1 Hosting is accountable to its customers; it’s time for the hosting industry to stand up and be counted too.”

John Hughes, Director of Customer Experience Accreditation and Awards, and Managing Director, Customer Service Network welcomed the initiative from PEER 1 Hosting: “In a service-led environment, the NPSTM can be hugely powerful in providing a benchmark. I would encourage anyone who is responsible for buying hosting services to ask those companies that they are considering doing business with for their NPSTM score. If they cannot provide a recent report, then this suggests they are not proud of it or worse still, they don’t care.”

(1)Frederick F. Reichheld (December 2003). “The One Number You Need to Grow”. Harvard Business Review.

PEER 1 Hosting calls to hosting industry to share NPSTM scores