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(The Hosting News) – Worldwide cloud-enablement leader Parallels, today announced that Melanie Posey, Research Director, Hosting and Telecom Markets at IDC will deliver the opening keynote address at Parallels Summit 2010 in Miami Beach, Florida on 22-24 February. Ms. Posey will introduce the theme of the event – ‘Profit from the Cloud’ – with a presentation on Public Clouds delivered on the morning of February 23rd, 2010.
“With so much emphasis on the cloud model and its implications for all telcos, hosters, VARs, managed service providers and ISVs, Parallels Summit 2010 will provide the perfect forum for tracking global trends, leveraging them in local markets and meeting some of the most significant companies in the industry,” said Melanie Posey, Research Director, Telecom Markets at IDC.
Also joining the speaker line-up is Lance Crosby, CEO of SoftLayer, who plans to specifically address questions asked by those in the industry while also providing some insight into creating and building a high growth hosting company. “The Parallels Summit is one of the most important events that we attend. It has the most qualified delegates in the hosting industry and is often the starting point for many of our long lasting relationships,” he said. “I’m looking forward to a very interactive session and urge people to send their questions in early.”
Other confirmed speakers for the event include Warren Adelman, President and Chief Operating Officer at GoDaddy.com and Antonio Piraino, Senior Analyst, Managed Hosting & Cloud Infrastructure Services, Tier 1 Research. Serguei Beloussov, Chairman and CEO at Parallels and Jack Zubarev, President, Service Provider Worldwide at Parallels will feature prominently throughout the Summit.
Platinum sponsors for this exclusive event include Microsoft and Verisign while gold sponsors are Intel and Unison and Silver sponsors are AMD, InterNex, tucows and e.pages.
Parallels Summit 2010 will be held at Fontainebleau Miami Beach from 22-24 February, 2010. Registration is free for Parallels partners, customers, invited guests and other industry professionals. This global conference will provide a blueprint of how delegates can utilize Parallels technology to enable new Cloud Services; develop strategies to improve and extend the value of their services to the market; and develop new up-sell and cross-sell strategies that drive more revenue.
About Parallels — Optimized Computing
Parallels is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and cloud services providers across all major hardware, operating systems, and virtualization platforms.
Parallels Summit 2010 Opens with Keynote Address is a post from: Hosting News and Reseller Web Hosting information.
(The Hosting News) – Worldwide cloud-enablement leader Parallels, today announced that Melanie Posey, Research Director, Hosting and Telecom Markets at IDC will deliver the opening keynote address at Parallels Summit 2010 in Miami Beach, Florida on 22-24 February. Ms. Posey will introduce the theme of the event – ‘Profit from the Cloud’ – with a presentation on Public Clouds delivered on the morning of February 23rd, 2010.
“With so much emphasis on the cloud model and its implications for all telcos, hosters, VARs, managed service providers and ISVs, Parallels Summit 2010 will provide the perfect forum for tracking global trends, leveraging them in local markets and meeting some of the most significant companies in the industry,” said Melanie Posey, Research Director, Telecom Markets at IDC.
Also joining the speaker line-up is Lance Crosby, CEO of SoftLayer, who plans to specifically address questions asked by those in the industry while also providing some insight into creating and building a high growth hosting company. “The Parallels Summit is one of the most important events that we attend. It has the most qualified delegates in the hosting industry and is often the starting point for many of our long lasting relationships,” he said. “I’m looking forward to a very interactive session and urge people to send their questions in early.”
Other confirmed speakers for the event include Warren Adelman, President and Chief Operating Officer at GoDaddy.com and Antonio Piraino, Senior Analyst, Managed Hosting & Cloud Infrastructure Services, Tier 1 Research. Serguei Beloussov, Chairman and CEO at Parallels and Jack Zubarev, President, Service Provider Worldwide at Parallels will feature prominently throughout the Summit.
Platinum sponsors for this exclusive event include Microsoft and Verisign while gold sponsors are Intel and Unison and Silver sponsors are AMD, InterNex, tucows and e.pages.
Parallels Summit 2010 will be held at Fontainebleau Miami Beach from 22-24 February, 2010. Registration is free for Parallels partners, customers, invited guests and other industry professionals. This global conference will provide a blueprint of how delegates can utilize Parallels technology to enable new Cloud Services; develop strategies to improve and extend the value of their services to the market; and develop new up-sell and cross-sell strategies that drive more revenue.
About Parallels — Optimized Computing
Parallels is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and cloud services providers across all major hardware, operating systems, and virtualization platforms.
Parallels Summit 2010 Opens with Keynote Address is a post from: Hosting News and Reseller Web Hosting information.
(The Hosting News) – Worldwide cloud-enablement leader Parallels, today announced that Melanie Posey, Research Director, Hosting and Telecom Markets at IDC will deliver the opening keynote address at Parallels Summit 2010 in Miami Beach, Florida on 22-24 February. Ms. Posey will introduce the theme of the event – ‘Profit from the Cloud’ – with a presentation on Public Clouds delivered on the morning of February 23rd, 2010.
“With so much emphasis on the cloud model and its implications for all telcos, hosters, VARs, managed service providers and ISVs, Parallels Summit 2010 will provide the perfect forum for tracking global trends, leveraging them in local markets and meeting some of the most significant companies in the industry,” said Melanie Posey, Research Director, Telecom Markets at IDC.
Also joining the speaker line-up is Lance Crosby, CEO of SoftLayer, who plans to specifically address questions asked by those in the industry while also providing some insight into creating and building a high growth hosting company. “The Parallels Summit is one of the most important events that we attend. It has the most qualified delegates in the hosting industry and is often the starting point for many of our long lasting relationships,” he said. “I’m looking forward to a very interactive session and urge people to send their questions in early.”
Other confirmed speakers for the event include Warren Adelman, President and Chief Operating Officer at GoDaddy.com and Antonio Piraino, Senior Analyst, Managed Hosting & Cloud Infrastructure Services, Tier 1 Research. Serguei Beloussov, Chairman and CEO at Parallels and Jack Zubarev, President, Service Provider Worldwide at Parallels will feature prominently throughout the Summit.
Platinum sponsors for this exclusive event include Microsoft and Verisign while gold sponsors are Intel and Unison and Silver sponsors are AMD, InterNex, tucows and e.pages.
Parallels Summit 2010 will be held at Fontainebleau Miami Beach from 22-24 February, 2010. Registration is free for Parallels partners, customers, invited guests and other industry professionals. This global conference will provide a blueprint of how delegates can utilize Parallels technology to enable new Cloud Services; develop strategies to improve and extend the value of their services to the market; and develop new up-sell and cross-sell strategies that drive more revenue.
About Parallels — Optimized Computing
Parallels is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and cloud services providers across all major hardware, operating systems, and virtualization platforms.
Parallels Summit 2010 Opens with Keynote Address is a post from: Hosting News and Reseller Web Hosting information.
(The Hosting News) – Worldwide cloud-enablement leader Parallels, today announced that Melanie Posey, Research Director, Hosting and Telecom Markets at IDC will deliver the opening keynote address at Parallels Summit 2010 in Miami Beach, Florida on 22-24 February. Ms. Posey will introduce the theme of the event – ‘Profit from the Cloud’ – with a presentation on Public Clouds delivered on the morning of February 23rd, 2010.
“With so much emphasis on the cloud model and its implications for all telcos, hosters, VARs, managed service providers and ISVs, Parallels Summit 2010 will provide the perfect forum for tracking global trends, leveraging them in local markets and meeting some of the most significant companies in the industry,” said Melanie Posey, Research Director, Telecom Markets at IDC.
Also joining the speaker line-up is Lance Crosby, CEO of SoftLayer, who plans to specifically address questions asked by those in the industry while also providing some insight into creating and building a high growth hosting company. Parallels Summit attendees can submit questions for Mr. Crosby at Summit_Questions@parallels.com. “The Parallels Summit is one of the most important events that we attend. It has the most qualified delegates in the hosting industry and is often the starting point for many of our long lasting relationships,” he said. “I’m looking forward to a very interactive session and urge people to send their questions in early.”
Other confirmed speakers for the event include Warren Adelman, President and Chief Operating Officer at GoDaddy.com and Antonio Piraino, Senior Analyst, Managed Hosting & Cloud Infrastructure Services, Tier 1 Research. Serguei Beloussov, Chairman and CEO at Parallels and Jack Zubarev, President, Service Provider Worldwide at Parallels will feature prominently throughout the Summit.
Platinum sponsors for this exclusive event include Microsoft and Verisign while gold sponsors are Intel and Unison and Silver sponsors are AMD, InterNex, tucows and e.pages. For more information on becoming a sponsor for the fifth annual Parallels Summit, please contact sponsors@parallels.com.
Parallels Summit 2010 will be held at Fontainebleau Miami Beach from 22-24 February, 2010. Registration is free for Parallels partners, customers, invited guests and other industry professionals. This global conference will provide a blueprint of how delegates can utilize Parallels technology to enable new Cloud Services; develop strategies to improve and extend the value of their services to the market; and develop new up-sell and cross-sell strategies that drive more revenue.
Visit the Parallels Summit conference website for registration and more details at: www.parallels.com/summit. For all other questions, please contact: summit@parallels.com.
About Parallels — Optimized Computing
Parallels is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and cloud services providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with more than 700 employees in North America, Europe, and Asia. For more information, please visit www.parallels.com.
SoftLayer CEO Lance Crosby to Open Parallels Summit 2010 with Keynote Address is a post from: Hosting News and Reseller Web Hosting information.
Last week, 34SP.com, a UK-based web hosting provider, announced the deployment of the SmarterTrack customer support software. The firm will be using the application to deliver service via ticketing and live chat to its fast growing base of customers. SmarterTrack offers many great qualities but one of the main reasons 34SP.com elected to use the product was because of its superior flexibility. Unlike many other solutions, this product can deployed in traditional fashion or hosted in an SaaS cloud model.
Stuart Melling, 34SP.com co-founder, said that since adopting the SmarterTrack software, its customer service levels have boosted significantly. Thanks to the live chat feature, the company can ensure super-fast response times and literally solve issues in a matter of seconds compared to what could have taken hours with its former systems. Now able to get a clear view of exactly what the customer is experiencing, Melling is amazed at the level of satisfaction the SmarterTrack support software has prompted.
The SmarterTrack software is loaded with features. Some of the most notable highlights include the following:
- Ticketing solution – SmarterTrack’s state of the art ticketing facility takes sales, service and support messages and converts them into a powerful, streamlined information distribution system.
- Live chat – A feature that is increasing in demand, live chat empowers companies to dramatically reduce the number of phone calls, collect important information from prospects and provide quality assistance to more customers.
- WhosOn – This feature is very useful as it gives online businesses the ability to track customers in real time as they navigate the site. When used effectively, Whoson can accelerate customer service, gather information on visitors and lead to an increase in sales.
- Portal Interface – The SmartTrack portal interface is designed to be search engine-friendly and acts as the centralized station for all of your communications channels.
- Web-based Interface – An intuitive web interface provides organizations with accessibility from any computer with an internet connection.
- Self-help Resources – With self-help tools such as a knowledge base and other forms of documentation, businesses can give customers the ability to find and resolve their own issues.
- Multi-brand Functionality – The SmarterTools customer support software is designed to support multiple brands within a single company.
Jeff Hardy, VP of Business Operations for SmarterTrack explained that the company is thrilled to see international firms such as 34SP leveraging SmarterTrack as their customer support solution. He commended 34SP for its high level of commitment to customer satisfaction and mentioned how the decision to improve its service department shows what a great solution SmarterTrack makes for the web hosting market.
About SmarterTrack Inc.
Based in Phoenix, Arizona, SmarterTools is a company that specializes in management software for the IT Field. Its mail servers, web analytics reporting tools and customer service software products simplify daily IT operations in more than 100 countries.
About 34SP.com
34SP offers affordable web hosting solutions geared towards web designers and developers, specializing in both shared and reseller hosting, and domain names. The firm provides industry leading support on top of a money back guarantee to ensure the utmost in satisfaction.
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